The Nocturnal Animal

Getting a B Tech degree has always been a passion for most Indian teenagers.

I was no less.

I remember having the ambition of becoming a computer engineer while I was a child,

even though I never knew the minimals of "How to use a computer".

Though I had completed my matriculation but usage of computers was always a distant dream for me until the end of 11th standard.

That's when my sister enrolled for her MBA and I got the opportunity to get hands on experience of using a Laptop.

My happiness knew no bounds and the laptop came as a boon for me.

I started experimenting on the basic applications of a computer.

I dint fear messing up the C drive that time because I knew it could always be Reimaged.

The toolbar ,taskbar, Right click, left click and the browser became my weapons to explore the jungle of computers.

Viruses, spam emails and other third party applications were always welcome to my PC.

My exploration knew no bounds and in matter of few months I was up and running with computer technology.

There came a twist in my life where owing to my low rank I couldn't get computer science in one of the good colleges of my hometown.

That was a point where I had to give up computer science.

The ongoing recession also barred me from taking up a career with the computers.

In the advice of a bosom friend and with little extra determination I took up " Electrical Technology .

I was advised that it would be the toughest branches to tackle but I was all the more determined taking up a career with electrical and electronics.

After a lazy and sick beginning ,my graduation came to a smooth end.

All papers were cleared and I was one of the happy guys who din't have a backlog after my graduations.

During the campus placements I got absorbed as a Technical Support Engineer.

The company was great and even though I knew there would be night shifts involved but 

my will was stronger than any other obstacle.

Being marred by measles during my B Tech I was all the more conscious joining as a support engineer.

The first day of office was calm and cool.

The management was helpful ,I found great colleagues.

The first shocker of being a support Engineer came in the first day itself.

The training program of 2 months was scheduled from morning 5 am to 2 pm.

Getting up at 3 am in the morning was something which was never done by my grandfather as well.

But that is the rule of nature.

You gotta have twists and turns in life the make the most out of it.

Training was a complete new experience.

Getting to learn the titbits of computers and learning how to troubleshoot software and hardware glitches was a rich experience.

I was absorbed to the process of Shared Desk.

We had to handle 3 clients all together

The process training was pretty handy but the beginning was nervous.

Shaky hands , stammering while speaking, and improper documentation was the beginning if taking calls.

With great inputs from L2 expert team and with ample support from fellow mates,the process if "Henkel was greatly absorbed.

The torture of night shifts began once again as we became a month older in the process.

Reaching office at evening 6 was the beginning; coupled with having dinner at 4 am were the weird scenarios of a Services based company.

As days passed timings got changed big time.

Being at office all night had become a common experience.

Attending back to back call,emails and assigned tickets became the order if the day.

Multitasking was at its peak.

Well folks I still am a support engineer.

I am stuck in the web of irate customer s and facing weird issues over phone.

Though I am still not proud,even the experience had been rich.

But in due course the pain undergone as a BPO guy is always gonna reap unexpected benefits.

Thus is me.

The Nocturnal human.

:)